Moving your venture to a multichannel e-commerce platform is a good idea. You offer your customer various shopping fronts and opportunities for driving sales. Also, according to Statista prediction, e-commerce sales will hit over $4 trillion by 2021. As a webpreneur, providing new channels that your customers can use to buy from your store, you get a chance for sharing a large part of this cake. However, having multiple channels dips you into a wanting situation.
Managing these channels is complex. In this essence, you need to tools and solutions for helping you’re in the management activities. With a thousand and one developers presenting their multichannel e-commerce software as the best, you can have difficulties to find the best. Here are 3 things you should give a close eye before choosing one:
Ease of use
Your software should be easy to use. You need a solution to solve your complex systems and task. In this essence, the solution should not be a problem itself. Also, this software should not require you to add other costs in learning how it works or hire an expert. You or your technical team should have minimal difficulties in using – which is common for new tools or solutions. As such, when choosing a multichannel e-commerce solution, ensure it is easy to use. The solution should not be a headache to your organization. Hence, ease of use needs to be your priorities.
Order Fulfillment processes
The first reason for getting a solution is the order fulfillment. You want a solution that will enable you to match your orders and their customers without any challenges. When looking for a solution, you must check the type of order fulfillment process available. Is it manual or automated? A good multichannel e-commerce software should have an automated order fulfillment processes. Also, it should enable you to connect your businesses with shipping providers to enhance easy deliveries. In a word, you should take your time in checking details on services you get from the solution.
Automatic inventory sync
As you are aware, multichannel retailing involves selling on more than a single front. Each of these channels displays inventory levels. For your business to be on the right path, your inventory management should be right. Your customers must have the same information across the selling points. This way, you will avoid overselling and stockout challenges. Hence, a reliable multichannel e-commerce software must have the ability to sync your inventories automatically.
— Listing Mirror (@listingmirror) 17 de octubre de 2018